Policy and Privacy

Who are we?

Company name: Tourist info services
Status: Sole proprietorship
Company number (Belgian law): BE 1006.966.601
KBR Publishers Register* : n°16171
*Royal Library of Belgium
IBAN : BE64 7320 7352 6152
BIC : CREGBEBB

RPM Liège

Trade names:

• Tourist info servicesservices
• Tourist Info Services
• Tourist infoo services.eu
• TIS
• Ardie
• Welcome Ardie
• Ardent Valley
• AV
• Ardent Valley Company
• AVC
• La VégétaLiégeoise
• Euregio Discovery Fair
• Vyb-pass
• VP

Our websites are: https://www.touristinfoservices.eu and touristinfoservices-eu.odoo.com
Adress : Rue Hors-Château , 128/0023, B-4000 Liège, Belgique
E-mail : info@touristinfoservices.eu

Phone number : +324 70 22 62 88

Introduction

Ardent Valley Company or Ardent Valley or Tourist Info Services or La VégétaLiégeoise or Euregio Discovery Fair or Ardie or vyb-pass (hereinafter referred to as "we", "our" or "our company") is committed to protecting the privacy of its users, clients, and participants in its activities.

This policy explains how we collect, use, store, and protect your personal data in accordance with:

• to the General Data Protection Regulation (GDPR) applicable in the European Union (Belgium, France, Luxembourg, Netherlands, Germany, etc.);
• to the UK GDPR (United Kingdom);
• to the Swiss Federal Act on Data Protection (nLPD);
• as well as the equivalent provisions applicable in Norway through the European Economic Area (EEA).

Information gathering

We only collect the information necessary for:

• Provide our services
• Respond to your requests
• Ensure the smooth running of our activities (including competitions and events)

Examples of collected data:

• Name and surname
• Email address
• Postal address
• Phone number
• Payment information (if applicable)

Use of information

The data may be used for:

• Sending newsletters, magazines and e-magazines (free or paid)
• Sending informative and advertising emails
• Responding to your contact requests
• Commercial prospecting
• Delivery of products and services
• Organisation and management of competitions (see section "Competitions")

Consent

By providing your personal information, you agree that it may be used in accordance with this policy. You can withdraw this consent at any time by contacting us.

Disclosure to third parties

Your data is never sold, exchanged or rented. It is only shared with:

• Our internal teams
• Third-party providers strictly necessary (administration, logistics, technical support)
• The competent authorities if required by law

Data retention

• Data related to the newsletter / contact / quotes: 24 months
• Data related to participation in a competition: duration strictly necessary for its organisation and the awarding of prizes (unless there is a longer legal obligation to retain).

Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. In the event of a change of username and/or password, the IP address will be compared with that of the original registration in the database to prevent any fraud.

Rights of data subjects

You have the right to request access to your personal information, to rectify it, to delete it or to object to its processing.

To exercise your rights: info(at)touristinfoservices.eu

Comments

If you leave a comment on our site, the comment and its metadata are retained indefinitely. This allows us to recognise and automatically approve any subsequent comments instead of having them held in a moderation queue.

If you leave a comment on our site, you may choose to save your name, email address, website, phone number and other information provided in cookies. This information is for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Login

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain any personal data and is deleted when you close your browser.

When you log in, we will also set several cookies to remember your login information and your screen display choices. Login cookies last for two days and screen option cookies last for one year. If you select 'Remember me', your login will persist for two weeks. If you log out of your account, the login cookies will be deleted.

If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not contain any personal data and simply indicates the ID of the article you have just edited. It expires after 1 day.

Embedded content

Articles on this site may include embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

Use of information

We use the personal information collected in the course of our activities for the following purposes:

• Sending newsletters, magazines, and e-magazines if the subscription has been paid or free of charge
• Sending informative and advertising emails
• Contacting you in response to your requests
• Business prospecting
• Delivery of our products
• Delivery of our services

As part of our activities, we organise and promote competitions across various platforms (website, social media, online and offline advertisements, radio, television, print media, physical events such as stands and fairs, etc.).

General rules:

1. Eligibility: unless stated otherwise, our competitions are open to adults residing in Belgium and/or in the area specified at the time of the announcement.
2. Participation: participation is free (except for any costs related to the means of communication, e.g. SMS sending, internet connection). The exact modalities (online registration, paper form, QR code, etc.) are specified for each competition.
3. Duration: the start and end dates of each competition are clearly indicated in the announcement.
4. Designation of winners: winners are drawn at random or selected according to the criteria specified in the specific rules of the competition.
5. Prize distribution: prizes are neither exchangeable nor convertible into cash, unless decided otherwise by the organiser.
6. Personal data: the information collected in the context of a competition is used solely to:
7. • manage participation
   • inform winners
   • send prizes
   • (with express consent) keep participants informed of our future activities
8. External platforms: for competitions organised in partnership with third parties (press, media, shopping centres, etc.), a complementary policy may apply and will be clearly communicated to participants.

By participating in a competition, you automatically accept its specific rules and this privacy policy.

If you have any questions or concerns regarding our privacy policy, please contact us at the following address:

Ardent Valley Company – Tourist Info Services

Rue Hors-Château, 128/0023, B-4000 Liège, Belgium

Email: info@touristinfoservices.eu

Phone: +324 70 22 62 88

Changes to the privacy policy

We reserve the right to modify this privacy policy at any time. Changes will be published on our website.

Date of entry into force: 1 February 2024.
Last updated on: 16 September 2025